1. Introduction
B&B Castellier (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or stay at our property.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Belgian data protection laws.
2. What Personal Data We Collect
We may collect and process the following personal data:
2.1 Information You Provide Directly
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Full name
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Email address
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Phone number
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Billing address
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Payment details
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Booking details (stay dates, preferences, special requests)
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Any information provided via contact forms or email correspondence
2.2 Automatically Collected Data
When you visit our website, we may collect:
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IP address
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Browser type and version
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Device information
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Pages visited
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Date and time of access
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Referring website
This information is collected through cookies and similar technologies.
3. How We Use Your Data
We process your personal data for the following purposes:
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To manage and confirm reservations
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To communicate with you regarding your stay
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To provide customer service
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To comply with legal obligations (e.g., guest registration requirements)
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To process payments
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To improve our website and services
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To send promotional communications (only with your consent)
4. Legal Basis for Processing
We process personal data based on:
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Contractual necessity (to fulfill your booking)
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Legal obligations (e.g., tax and guest registration laws)
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Legitimate interests (improving services and website functionality)
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Consent (for marketing communications and non-essential cookies)
5. Sharing of Personal Data
We do not sell your personal data.
We may share your data with:
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Payment service providers
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Booking engine or reservation system providers
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Website hosting providers
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IT and technical support providers
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Legal or governmental authorities when required by law
All third parties process your data in compliance with GDPR and only for the purposes specified.
6. Data Retention
We retain personal data only as long as necessary for:
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The duration of your stay and related administrative processes
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Legal obligations (e.g., tax and accounting requirements)
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Resolving disputes
Marketing data is retained until you withdraw your consent.
7. Cookies
Our website may use cookies to:
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Ensure proper website functionality
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Analyze website traffic
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Improve user experience
You can manage or disable cookies through your browser settings. Where required, we request your consent before placing non-essential cookies.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse, or alteration.
9. Your Rights Under GDPR
You have the right to:
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Access your personal data
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Correct inaccurate data
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Request deletion (“right to be forgotten”)
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Restrict processing
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Object to processing
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Withdraw consent at any time
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Request data portability
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Lodge a complaint with the Belgian Data Protection Authority
Belgian Data Protection Authority:
https://www.dataprotectionauthority.be
10. International Transfers
If any of our service providers are located outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, such as Standard Contractual Clauses approved by the European Commission.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of third-party websites.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact:
B&B Castellier
Schollebeekstraat 4a
2500 Lier, Belgium
Email: info@castellier.be
Phone: +32 468337221