Privacy
Privacy policy
We handle your data carefully and transparently, in accordance with the GDPR and Belgian privacy legislation.
1. Data Controller
B&B Castellier, located at Schollebeekstraat 4a, 2500 Lier (Belgium), is responsible for the processing of personal data as described in this policy.
Privacy questions? Email us at info@castellier.be.
We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Belgian data protection legislation.
2. What personal data we collect
2.1 Data you provide directly
- Full name
- Email address
- Phone number
- Billing address
- Payment information
- Booking details (stay dates, preferences, special requests)
- Any information provided via contact forms or email correspondence
2.2 Automatically collected data
When you visit our website, we may collect:
- IP address
- Browser type and version
- Device information
- Pages visited
- Date and time of access
- Referring website
This information is collected via cookies and similar technologies.
3. How we use your data
- Managing and confirming bookings
- Communication about your stay
- Customer service
- Compliance with legal obligations (e.g. lodging registration)
- Processing payments
- Improving our website and services
- Sending promotional communications (only with your consent)
4. Legal basis for processing
- Contractual necessity (to fulfil your booking)
- Legal obligations (e.g. tax and lodging registration laws)
- Legitimate interests (improving services and website)
- Consent (for marketing communications and non-essential cookies)
5. Sharing personal data
We never sell your personal data. We may share your data with:
- Payment providers
- Booking/reservation system providers
- Hosting providers
- IT and technical support
- Legal or government authorities when required by law
All third parties process your data in accordance with the GDPR and only for the specified purposes.
6. Retention period
We retain personal data only as long as necessary for:
- The duration of your stay and related administrative processing
- Legal obligations (e.g. tax and accounting requirements)
- Dispute resolution
Marketing data is retained until you withdraw your consent.
7. Cookies — categories and purpose
Our website uses cookies. You manage your preferences via the Cookie settings button at the bottom of every page.
| Name | Category | Retention | Purpose |
|---|---|---|---|
CookieConsent | Functional | 1 year | Remembers your cookie choices |
_ga, _ga_* | Statistics | Up to 14 months (Consent Mode v2) | Distinguishes unique visitors (Google Analytics — only with consent) |
Functional cookies are necessary and always placed. For statistics and advertising, we ask for your explicit consent. You can change your choice at any time via the Cookie settings button at the bottom of the page.
8. Data security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration.
9. Your rights under the GDPR
- Right to access your personal data
- Right to correction of inaccurate data
- Right to deletion ("right to be forgotten")
- Right to restriction of processing
- Right to object to processing
- Right to withdraw your consent at any time
- Right to data portability
- Right to lodge a complaint with the Belgian Data Protection Authority
Belgian Data Protection Authority: www.gegevensbeschermingsautoriteit.be
10. International transfers
If one of our service providers is located outside the European Economic Area (EEA), we provide appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
11. Links to third parties
Our website may contain links to external websites. We are not responsible for the privacy practices of those websites.
12. Contact
If you have questions about this privacy policy or wish to exercise your rights, please contact us:
B&B Castellier
Schollebeekstraat 4a
2500 Lier, Belgium
Email: info@castellier.be
Tel: +32 468 33 72 21
Laatst bijgewerkt: 2026-05-13